Frequently Asked Questions

Engineering:

Are your components RoHS Compliant?

Yes, all SMT components are RoHS compliant per the EU directives and definitions. It is important to note that our entire product line has been in full compliance with RoHS changes and standards since July 1, 2005. For additional details, see RoHS Compliance.

What is the recommended Moisture Sensitivity Level and the maximim number of Reflow Passes allowed?

The recommended Moisture Sensitivity Level (MSL) is 1.
Maximum Reflow Passes is 2.
Download Venkel’s Recommended Soldering Profiles.

Where can I find Venkel’s EIA Standard Resistance Values?

Download EIA Standard Resistance Values.

Sales:

Who should I contact for questions about my order?

Please email customerservicedepartment@venkel.com.

What is your return policy?

Please see our RMA Procedures.

Value Added Services:

How can we as the customer check our stock levels on all of our parts in the VAS program?

Venkel offers customized stocking level reports that are updated weekly. These can be emailed or faxed to you automatically or upon request.

What are your cancellation and push out policies if I am enrolled in one of the inventory management programs?

Our inventory management programs work in Just In Time (JIT) fashion to alleviate most of your cancellation or push out concerns. You release your parts when you absolutely need them. Cancellations or push-outs are always accepted for standard items. Special terms apply for NCNR (Nonstandard) items.

Will I be tied to the forecasts given?

Customer liability will fluctuate with changes in your forecasted demand. Liability can be negotiated at program startup. Our Value Added Services Group will work with each customer to reduce customer liability as much as possible. However, liability requirements are often different for Standard vs. Nonstandard items.

What if we cannot supply a forecast?

A forecast of some type may be required for our some of our programs. A forecast may be in the form of a MRP Share report, rolling 90 day forecast, EAU or a set minimum stocking level. Our Value Added Services team will work with your company to gather the most accurate and efficient means of communicating your demand to us. We can often aid you in making this decision by providing you with customized reports showing your past usage for each item previously purchased through Venkel.

What if the forecast is not accurate?

In a perfect world a forecast would be exact. We realize this is NOT a perfect world! As your forecast changes so does the stock allocated for your demand. Our inventory management team will work with your staff to determine how we can improve the accuracy of your forecast if possible.

What is the difference between placing blanket POs and a KanBan Program?

Venkel does NOT accept open-ended blanket purchase orders. For Venkel to "hold" stock for a customer they must be enrolled in one of our inventory management programs. Under one of these programs an open-ended blanket purchase order may be accepted. The quantity given under this purchase order will be broken down into Average Daily Demand (ADD) in order to maintain the proper stocking level at our warehouse.

It is hard to give us a forecast because our end customer is so unpredictable. What can I do?

This particular problem is why an inventory management program is so popular. Venkel will customize a inventory solution for you by using your estimated annual usage (EAU) or MRP forecast, whichever suits your situation best. By using an EAU and stocking per on Avg. /per Mth., we can minimize the headaches by sudden spikes in your production line by ALWAYS having stock available to you. If you have a delay in production you will not have excess stock sitting in inventory. You only release your product when you need it. Now that is simple!!

How much responsibility will I have if my requirements slow way down, or even stop?

Your liability requirements are not enforced until you resource, remove or the term of your agreement has ended. Even if your requirements end entirely you will not be asked to take stock until the end of your agreement. In most cases (especially standard items) Venkel will do as much as possible to relieve you of all or most liability on an individual part basis. Venkel staff is most often able to help and believes our policy to help the customer as much as possible is the correct way to do business. Of course, NCNR parts may have special circumstances that surround them.